Minimum of 2 years of experience in financial services, billing, or client-facing financial roles
Strong understanding of payment processing and accounts receivable workflows
Excellent communication and customer service skills
High attention to detail and accuracy
Ability to handle confidential financial information
Experience in a veterinary or human medical/hospital setting
Familiarity with practice management systems (e.g., Stringsoft or similar)
Experience with insurance, assistance funds, or institutional billing processes
Experience in Accounts Receivable, including:
Experience contacting clients to collect outstanding balances
Experience explaining invoices, charges, and payment expectations clearly and professionally. Resolving billing discrepancies and payment questions
Salary Range
$37,920 - $45,504
Required Application Documents
Cover Letter, Resume/CV
Employee Benefits
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Benefits
Health insuranceVision insurance
Additional Information
Job Description
Position Summary:
The Financial Services Specialist is responsible for supporting the hospital's financial operations by ensuring timely checkout, accurate charge capture, and clear financial communication with clients. This role includes, Accounts Receivable functions, such as invoice finalization, payment posting, account reconciliation, and follow-up on outstanding balances. This position supports the hospital policy requiring payment at the time of service while managing the 7-day invoice finalization window.
Serving as a primary financial resource for client-facing teams, clients, and clinical services, this role responds to high-level financial inquiries from both internal and external clients, providing accurate explanation of charges, invoices, payment expectations, and account status. The role works proactively to resolve billing questions and prevent financial concerns from escalating to clinical departments.
This role plays a key part in maintaining strong cash flow, improving billing accuracy, and delivering a positive and transparent client experience.
Full Consideration Date:
Monday, June 15th, 2026, 11:59pm (MT). This position will remain open until filled.
Description of Work Unit:
The Hospitals within the Veterinary Health System exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the VHS Hospitals and provide a support facility for service to the general public and referring veterinarians. Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!"
Essential Job Duties:
Support accurate and timely financial checkout by finalizing invoices, verifying charge capture, posting payments, and reconciling accounts.
Respond to internal and external financial inquiries by explaining invoices, service charges, payment expectations, and account statuses clearly and professionally.
Manage Accounts Receivable functions, including follow-up on outstanding balances, contacting clients, and resolving discrepancies or concerns.
Enforce hospital policy requiring payment at time of service while maintaining compliance with the 7‑day invoice finalization window.
Identify and address potential financial issues early to prevent escalation to clinical teams.
Evaluate client concerns and determine when issues require escalation to medical staff or when an incident report is warranted.
Maintain accuracy, confidentiality, and compliance in all financial documentation and communication.
Perform other related duties as assigned.
Conditions of Employment:
Pre-employment Criminal Background Check (required for new hires)
Essential Services Designation: Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.
Supervision:
None
Csusystem · Fort Collins, CO