Business Systems Architect - Enterprise Business Apps/QA

About the role

Demonstrates advanced expertise in solving highly complex business and technology challenges that influence the strategic direction of the organization. Serves as a subject matter expert and trusted advisor across multiple disciplines, fostering knowledge sharing and collaboration across teams. Provides mentorship and technical leadership to Business Systems Analysts in both functional and technical domains. Acts as a strategic innovator and change leader for Enterprise Business Systems, driving modernization, organizational transformation, and cross-functional integration. Maintains awareness of emerging industry trends, technologies, and best practices to shape future-state vision, strategy, and operational efficiency. Identifies and translates business opportunities into innovative process and technology solutions that align with organizational strategy and enable transformational outcomes. Configuration and Process Responsible for facilitating change management across our enterprise business systems. Collaborates with Information Services leadership, technical architects, and business stakeholders to ensure alignment between technology strategies, enterprise architecture, and business goals. Partners with IS leadership in serving as a strategic business relationship manager for assigned business areas, fostering strong stakeholder engagement. Demonstrates deep understanding of cross-functional business requirements, with advanced expertise in one or more functional or technical domains. Participate in vendor selection process to ensure the products or solutions fit our business and technical architecture and meet the needs of our stakeholders. Provide leadership to cross-functional teams to design, implement and validate complex solutions ensuring alignment with our strategic direction and business needs. Communicate effectively across all levels within Cincinnati Children's Hospital. Demonstrate expert process and application knowledge through presentations within user communities, conferences and professional organizations. Influence product development through participation in Customer Advisory Boards and Community User Groups. Ability to build and maintain a strong network with peers across other organizations. Production Support Provides leadership, guidance, and support to Business Systems Analysts in the resolution of highly complex business and technical issues. Serves as a liaison between technical teams and business stakeholders, effectively translating complex technical concepts for non-technical audiences. Partners with business owners and organizational leaders to identify, prioritize, and advance high-value strategic initiatives. Ensures appropriate governance and change control processes are followed for the successful implementation of system enhancements and enterprise solutions. Customer Service Ensure outstanding end-user support is provided, including ongoing monitoring of service level agreements for incident management and collaboration with other areas to ensure customer-centered support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Miscellaneous Identifies and leverages enterprise resources, industry relationships, and peer networks to share expertise, best practices, and specialized knowledge across supported business areas. Promotes collaboration and fosters a positive, inclusive, and high-performing team environment. Provides leadership in guiding, motivating, and encouraging teamwork to achieve shared organizational goals. Mentors and develops Business Systems Analysts by providing professional guidance, technical expertise, and reinforcement of industry and organizational best practices. Monitors team workload, resource allocation, and priorities to ensure alignment with strategic business objectives and operational demands. JOB QUAL