Serve as the primary operational leader for a major client(s) within multiple regions, managing $3.0M+ in revenue.
Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
Lead client meetings as appropriate; prepare, review, and present weekly, monthly and quarterly operational reports.
Proactively identify service risks, performance gaps, or potential contractual concerns and escalate appropriately.
Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
Complete special projects, as assigned.
Operational Excellence:
Manage workload distribution and inventory management across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
Ensure adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
Use multiple systems and databases to gather, track, and report on patient data.
Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
Identify opportunities t
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Title: Manager, Patient Eligibility
Employment Type: Full-Time; Salaried - Exempt
Pay Range: $75,000 - $85,000 annual salary
Work Location(s): Routine travel will be expected to the following facilities to conduct onsite visits and meet with colleagues and client leadership. While remote work will be allowed from time to time, the role is expected to be onsite for the majority of its responsibilities to ensure operational alignment and team support, where a Drug Free Workplace Policy is enforced.
Facilities with Direct Oversite:
St. Joseph Medical Center - 333 Madison St., Joliet, IL. 60435
Mercy Medical Center - 1325 N Highland Ave., Aurora, IL. 60506
St. Mary's Hospital - 500 W Court St., Kankakee, IL. 60901
Garden City Hospital - 6245 Inkster Rd., Garden City, MI. 48135
Lake Huron Medical Center - 2601 Electric Ave., Port Huron, MI. 48060
Facilities with Indirect Oversight (via Supervisor):
St. Joseph Hospital - 77 N Airlite St., Elgin, IL. 60123
St. Francis Hospital - 355 Ridge Ave., Evanston, IL. 60202
Holy Family Medical Center - 100 N River Rd., Des Plains, IL. 60016
Resurrection Medical Center - 7435 W. Talcott Ave., Chicago, IL. 60631
St. Mary Hospital - 2233 W Division St., Chicago, IL. 60622
Why You'll Love This Role:
This is a high-impact leadership role for someone who thrives in dynamic environments and is energized by the opportunity to bring structure, clarity, and performance to complex operations. As Manager of Eligibility, you will play a critical role in stabilizing and elevating eligibility processes across multiple facilities within the Chicago and Michigan markets, bringing consistency, accountability, and operational discipline.
You will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance. This role requires a balance of hands-on leadership and strategic problem-solving, as you assess current-state challenges, identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery.
Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact. You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability.
With regular onsite engagement across facilities, you will build strong relationships with hospital leadership and frontline teams, positioning yourself as a trusted partner and change leader. This role is ideal for a leader who is comfortable stepping into situations that require reset and transformation, and who is motivated by the opportunity to make a visible, lasting impact.
Savista · Burr Ridge, IL