Program Coordinator Senior - Permit Technician

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
• Job Description:
• Salary range
• $51,500 - $56,500 per year, commensurate of experience and education. ASU offers a comprehensive benefits package with the State of Arizona.
• Essential Duties
• Read and interpret construction plans and related documents
• Manage the intake and processing of construction permit applications including performing initial quality control review for minimum submittal requirements
• Use permit tracking systems to input data, monitor workflows, track projects and maintain records
• Serve as a primary point of contact for customer service inquiries regarding construction permitting and inspection processes
• Establish and maintain effective working relationships with internal and external organizational representatives involved in the construction permitting and inspection process
• Improve processes by updating or creating new Workflows
• Conduct permit system onboarding and offboarding of users and their allowed access
• Maintain active professional memberships for the department and staff
• Coordinate multiple tasks simultaneously and autonomously with a dynamic team of professionals
• Regular review of completed tasks
• Work both independently or within a complex structured team
• Exercises judgment within generally designed practices and policies in selecting methods and techniques for obtaining solutions
• Use ability to clearly communicate to perform essential functions
• Perform other related duties as assigned
• Other Duties
• May train staff and/or provide oversight support for student workers
• Maintain and update document-tracking systems using an internal database
• Create and update record keeping systems, databases, and spreadsheets
• Assist with various reporting and metrics
• Prepare, and keep current, departmental desktop manuals
• Handle multiple priority activities requiring considerable coordination and follow-through to meet requirements
• Provide support to team members as needed to ensure continual efficient operations of the department are met
• DAYS AND SCHEDULE: Monday - Friday, 8:00 am - 5:00 pm
• This position is located at the Tempe campus and may require working from other campuses depending on operational needs.
• Evidence of:
• (ICC) International Code Council Certification as a Permit Technician
• 2+ years working in a municipal or university building department or equivalent construction industry or regulatory agency
• Experience in:
• Reading and interpreting construction plans, site plans
• Serving customers by providing one-on-one customer assistance, building relationships across organizational groups, and utilizing active listening and problem-solving skills
• Managing or administering data systems or applications such as ASU Analytics, Tableau Server, Smartsheet, Adobe Sign, DocuSign, Dropbox, or any other information system. Coordinating and maintaining system access for shared drives and other reporting applications.
• Composing professional correspondence and reports
• Handling multiple priority activities requiring considerable coordination and follow-through to meet requirements
• Demonstrating a high level of accuracy and attention to detail
• Using sound judgment to discern similarities in non-standard technical data
• Using computer software; specifically with Microsoft Office applications (e.g. Word, Excel, PowerPoint, Outlook) and Google Workspace suite (e.g. Docs, Sheets, Drive, Forms)
• Familiarity with GIS databases and maps
• Evidence of effective communication skills
• Working Environment
• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of standing/sitting for varying lengths of time and travel moderate distances to perform work
• Regular use of standard offi

Additional Information

Job Profile: Administrative Operations Specialist 2 Job Family: Administrative Operations Time Type: Full time Max Pay - Depends on experience: $56,500.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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