Manage the Violation Workflow: Take full ownership of the compliance case lifecycle, ensuring all issues are documented, tracked, and moved expeditiously from identification to resolution.
Execute Content Triage: Apply nuanced rules and advertiser-defined parameters to specific, often ambiguous, promotional content to determine compliance status.
Serve as a compliance point of contact for clients and agencies, providing support and program updates.
Ensure Uniform Policy Enforcement: Collaborate closely with cross-functional teams to ensure consistent application of advertiser policies across your portfolio.
Become an expert on impact.com's proprietary Regulated Compliance product.
Operate as a program compliance subject matter expert internally and externally.
Work alongside program compliance managers, assisting with strategic initiatives, projects and day-to-day tasks.
What You Bring:
1+ years of experience in a high-volume, detail-oriented environment (Customer Service, SaaS Operations, or Fraud/Compliance investigations)
Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
Detail-Oriented & Precise: You take pride in the accuracy of your documentation and the integrity of your data
Highly organized with a natural inclination toward clearing queues and resolving pending tasks
Professional communication skills
Team player, yet able to function and motivate independently
Requirements
Affiliate & Partnerships Industry Fundamentals Certification by PXA
Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
Role Title: Associate Program Compliance Manager
About impact.com
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Your Role at impact.com:
Do you have a sharp eye for detail and a knack for spotting "the needle in the haystack"? Our compliance team is looking for an Associate Program Compliance Manager who thrives on the operational side of consumer protection. This is a hands-on, investigative position where you will spend your day deep-diving into partner content to ensure it meets strict legal and advertiser standards, all while utilizing best-in-class technology.
If you enjoy working through a high-volume "to-do" list, documenting findings with precision, and applying complex rules consistently, you'll fit right in.
As an Associate Program Compliance Manager, you will be the critical engine of our compliance monitoring efforts. This is a foundational, operationally-intensive role designed for someone who excels at detailed analysis and rigorous policy enforcement. You will spend your day at the intersection of advertising law and best-in-class technology, ensuring partners meet strict advertiser standards.
Impact · New York City