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Complaint Handling Engineer at Nexperia

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Complaint Handling Engineer

External

Nexperia · Cabuyao

Full-timeOn-siteToday

NegotiationSAFe

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Responsibilities

Fulfill Complaint Handling role responsibility and ensure customer satisfaction
Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure
Generate initial 8D reports with complaint history
Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
Cooperate with internal/external stakeholders

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Generate customer complaint reports, dashboards and presentations when requested

Contribute on EEN (EOS/ESD/No trouble found) reduction program

Use and maintain customer CoHa portals and processes

Support local CSC on 8D generation for logistic complaints

Feedback customer specific quality requirements / expectations towards Quality Management and SQEs

Support projects for key customer(s) together with our SQEs and our admin based in the Philippines

Requirements

Master/Bachelor degree in Engineering, Electronics or Quality
Management-Knowledge of semiconductors Failure Analysis Techniques
Knowledge of quality systems, failure analysis tools, flows, techniques and methodology (8D, 3x5Why, Ishikawa, risk assessment etc...)
Understanding of semiconductor manufacturing processes
Fluent English (both written & verbal)
Excellent communication, persuasive and interpersonal skills
Good negotiation capabilities with both internal & external customers.
Flexible and self-organized
Strong analytical and problem-solving skills
Why work for us?
Competitive salary and benefits package
Opportunities for professional development and growth
A commitment to workplace safety and employee well-being
An innovative and dynamic work environment
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.
D&I Statement
In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.

Benefits

Flexible schedule

Additional Information

Job Description

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