Call Center Representative

Responsibilities

• Provide support through inbound call handling.
• Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information.
• Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows
• Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
• Accurately document all call interactions in client-designated systems, following training and documentation standards.