Senior Technology Operations Specialist

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Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $77,600.00 - $128,000.00 Target Openings 1 What Is the Opportunity? Travelers is hiring a Sr. Technology Operations Specialist to support infrastructure stability, availability, and performance. The role centers on day-to-day operational health: monitoring systems, executing maintenance, managing service requests, and keeping documentation current. An AI-driven candidate would position themselves as someone who goes beyond reactive maintenance - leveraging AI/ML tools for predictive monitoring, anomaly detection, and automating routine procedures to reduce toil and improve reliability at scale. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. What Will You Do? Lead monitoring and maintenance of critical technology services and infrastructure platforms, ensuring high availability, stability, and performance while proactively identifying optimization opportunities. Execute advanced operational procedures, complex maintenance activities, and system upgrades following established protocols while contributing to process improvements and automation initiatives. Manage escalated service requests, incidents, and operational issues through ticketing systems, providing expert-level troubleshooting and resolution while maintaining clear communication with stakeholders. Develop, maintain, and enhance operational documentation, runbooks, and standard operating procedures to ensure comprehensive and up-to-date service delivery processes. Perform advanced monitoring, analysis, and reporting using enterprise monitoring tools to identify trends, predict potential issues, and recommend proactive measures for operational excellence. Conduct complex troubleshooting, root cause analysis, and problem resolution for infrastructure platforms and technology services, implementing sustainable solutions and preventive measures. Collaborate with cross-functional teams, vendors, and business stakeholders to drive service improvements, ensure adherence to service level agreements, and support strategic operational initiatives. What Will Our Ideal Candidate Have? Three (3) years of technology operations/system administration experience preferred. Technical Skills: Distributed Systems - Experience using AI-powered observability platforms (e.g., Dynatrace, Datadog with ML insights) to manage cloud workloads intelligently across nodes. Strong demonstrated understanding of how distributed systems work, which can include experience with technologies like cloud infrastructure, network protocols, and managing workloads across multiple servers or nodes. Windows Server - Experience using AI-assisted configuration management to predict cycles and performance degradation patterns. Leveraging chronic cycles to reduce/minimize alerts. Experience with managing and maintaining Windows Servers, which includes tasks like, configuration, performance tuning, troubleshooting, and managing security on Windows environments. Linux Proficiency - Shell scripting experience to building automation pipelines that feed operational data into AI dashboards or self-healing scripts.Experience managing and maintaining Windows Servers, which includes tasks like, configuration, performance tuning, troubleshooting, and managing security on Windows environments. Mainframe Knowledge : Experience with mainframe technologies is beneficial, especially in legacy systems or for organizations that still rely on mainframe computing for critical applications. Operational Awareness - Experience with AI-assisted incident triage, pattern recognition, and decision-support tools to stay ahead of issues rather than just responding to them. This involves not only technical skills but also the ability to manage systems in an operational capacity, focusing on uptime, efficiency, and problem-solving. What is a Must Have? High school diploma or equivalent. Able to work independently. Two