Technical Writer (1yr Contract)

About the role

The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content - from documentation and user guides to tutorials, UI text, and beyond. As a Technical/UX Writer, you'll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable. You might be this person if You quickly spot friction in the user experience - whether it's a confusing UI label, unclear documentation, or a workflow that loses developers halfway through - and you can articulate exactly what's wrong and why. You're a critical thinker who questions the obvious and finds a better path when the conventional one doesn't work. You're genuinely curious about AI - not just as a trend, but as a tool you actively use to work faster and smarter. Sendbird encourages all members to tap into the most advanced tools available. You thrive in cross-functional work. You'll collaborate closely with product managers, engineers, and UX designers to create content that meets real customer needs. You take ownership. You don't wait to be told what needs fixing - you spot it, flag it, and drive it forward. You're not afraid to ask questions. When you need context, resources, or a second opinion, you seek them out - proactively and without hesitation. What you'll actually do Create content: Develop and maintain high-quality documentation, user guides, and UI text strings for Sendbird's products, ensuring clarity and accuracy. Write UX copy: Craft button labels, error messages, onboarding flows, and tooltips that guide users with minimal friction. Improve content: Build an effective feedback loop and integrate customer insights into our content. Work with AI: Use AI tools actively in your writing workflow - to draft, restructure, automate, and iterate - while applying your own judgment to every output. Stay current: Research competitor products, B2B trends, and developer communities to keep our content competitive and relevant. You need to have Experience: 0-2 years in technical writing, UX writing, content design, or a related field. Content writing sense: You notice when content does not deliver its message effectively - and you can explain why. This is foundational to how we work. AI proficiency: You've used AI tools in real writing or content work. You know how to direct them with purpose, and you treat their output as a first draft. Writing and communication: Fluent in English and Korean, both written and verbal. Collaborative tools: Familiar with Git, GitBook, Confluence, Jira, Figma, or similar tools. Education: Bachelor's degree or equivalent experience. Added value Background in Computer Science, Technical Writing, or a related field. Experience with AI or SaaS product development. Familiarity with API, SDK, or any programming languages such as Swift, Kotlin, or JavaScript. Our KR benefits include (but are not limited to) Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages Annual cash-equivalent special welfare points of 200,000 KRW for Seollal and Chuseok holida