Senior Manager, SaaS Delivery

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Senior Manager, Testing Services WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The Senior Manager, Testing Services at SimCorp,oversees the delivery and management of Testing services to ensure operational excellence, client satisfaction, and alignment with organizational goals. With typically 12+ years of experience in Testing, Quality Assurance or a related field, this role leads a team responsible for ensuring reliable, scalable, and secure delivery of Testing Services. The Senior Manager collaborates with stakeholders, facilitates process improvements, and ensures the seamless implementation and support of cloud-based services. WHAT YOU WILL BE RESPONSIBLE FOR Manage and Oversee the planning, execution, and management of testing projects, ensuring timely delivery and high-quality results Lead a team of professionals, providing guidance and mentoring, and a culture of skillfulness and accountability Collaborate with stakeholders to align Testing processes with client needs and organizational objectives Drive the implementation of best practices and automation to improve efficiency and reduce operational risks Monitor and analyze performance metrics to identify areas for improvement and implement actionable solutions Ensure adherence to security protocols, compliance standards, and best practices for Testing Services Engage with clients to address concerns, gather feedback, and ensure satisfaction with Testing Services Delivery Oversee incident management, ensuring timely resolution of issues and minimal disruption to services WHAT WE VALUE: Leading the delivery and support of large-scale Testing solutions for clients and internal stakeholders Collaborating with cross-functional teams to ensure seamless integration of Testing solutions into broader operations Implementing initiatives to optimize cloud infrastructure and improve service reliability and performance Facilitating training sessions to build team expertise in Testing Services methodologies and tools Engaging in strategic planning to align Testing Services initiatives with organizational goals and market demands Implementing and refining operational frameworks to standardize and streamline Testing Services processes Monitoring industry trends and incorporating emerging technologies to enhance Testing Services delivery capabilities Managing escalations and ensuring effective communication with clients and stakeholders during critical incidents

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