Senior Manager HR Solutions EMEA - temporary contract

Responsibilities

• Ensure consistent and effective delivery of HR services across all core employee lifecycle processes, including onboarding and offboarding, recruitment support, performance cycles, compensation processes, employee data, contracts, and leave administration.
• Oversee the end-to-end delivery of HR operational solutions within the assigned scope, ensuring services are delivered accurately, efficiently, and in line with agreed policies and standards.
• Hold overall accountability for compliance with employment law, regulatory requirements, data protection, and documentation standards, proactively identifying and addressing operational risks.
• Act as the escalation point for complex or sensitive employee and manager cases, ensuring issues are handled appropriately, consistently, and in line with legal and policy requirements.
• Monitor service performance and delivery outcomes, using agreed measures and feedback to identify trends, risks, and opportunities for improvement.
• Drive continuous improvement of processes, standards, and tools, simplifying ways of working and improving service quality through appropriate use of digital solutions and self-service.
• What you will bring to the role
• 8+ years of experience in senior human resources roles, such as senior HR generalist, HR manager, or comparable roles, with responsibility for operational HR delivery and people management.
• Proven experience leading, coaching, and developing international HR teams, including HR specialists or generalists, with accountability for performance, service quality, and delivery outcomes.
• Strong experience delivering end-to-end HR services across the employee lifecycle, ensuring consistent application of processes, compliance with legal and policy requirements, and continuous improvement.
• Demonstrated experience managing complex employee relations matters, acting as an escalation point and providing expert guidance on employment law and sensitive people issues.
• Experience working in an international organization, collaborating across countries and functions in a multi-stakeholder environment.
• Strong communication, stakeholder management, problem-solving, and decision-making skills, with the ability to work effectively across cultures and countries.
• Bachelor's degree in HR or Business Administration; professional certification in HR Operations, Project Management, or Systems is a plus.
• Fluent English required.

Benefits

Additional Information

Join us at a pivotal and exciting time as we continue to evolve and strengthen our HR operating model across EMEA. As Manager of HR Solutions Leads, you will play a key leadership role within our EMEA HR Solutions team, helping shape the future of how HR services are delivered across the region. Leading a team of HR Solutions Leads, you will be responsible for driving service excellence, fostering a high-performing and collaborative team culture, and ensuring the delivery of seamless, employee-centric HR support across the full employee lifecycle. Working closely with HR colleagues and business stakeholders, you will champion a positive employee experience, while identifying opportunities to simplify processes, improve ways of working, and enhance service delivery. This role offers a unique opportunity to make a tangible impact during a period of transformation and growth. You will have the scope to influence how we operate, contribute to the ongoing evolution of our HR Solutions function, and help build a modern, efficient, and people-focused HR experience for employees and managers across EMEA.

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