Ongoing Project Management & Execution : Develop and maintain detailed project plans, timelines, and milestone tracking for Health & Welfare projects
Meeting Facilitation: Coordinate and facilitate project meetings, status calls, and working sessions with internal teams and client stakeholders, ensuring clear action items and accountability
Risk & Issue Management: Proactively identify, escalate, and support mitigation of risks and issues that may impact service delivery timelines or quality
Annual Enrollment Support: Partner with the Service Delivery Manager/Team Lead to coordinate Annual Enrollment project activities, including requirements gathering, resource scheduling, timeline management, and tracking of testing activities and deliverables
Stakeholder Communication & Reporting: Prepare and distribute project status updates, dashboards, and reporting materials for internal and client-facing audiences; coordinate cross-functional stakeholder engagement across operations, technology, compliance, and client services teams
Project Documentation: Maintain comprehensive project documentation including meeting notes, action logs, decision registers, and status reports
Budget Support: Support budget tracking and reporting, flagging variances or concerns to the Client Service Manager
Process Improvement: Drive continuous process improvement initiatives to enhance operational efficiency and client satisfaction
Compliance Leadership: Ensure ongoing service delivery compliance with legislative changes as they pertain to client populations
You have...
Bachelor's degree in business, human resources or related field
3+ years of experience in health & welfare benefits administration and operations
2+ years of experience in a leadership role: project management and/or line management
Intermediate skill level in Microsoft Office
Ability to travel up to 10%, based on the work you do and clients you serve
What you bring...
Ability to build collaborative relationships across internal functional teams and maintain line of sight to the client's objectives
Strong commitment to understanding and meeting client needs and expectations
Natural ability to identify opportunities for operational efficiency and service enhancement
Strong verbal and written communication skills for client and team interactions
Analytical mindset with ability to resolve complex coordination and scheduling challenges
Proven ability to manage multiple projects and priorities simultaneously
Flexibility to adjust to changing client requirements and regulatory environments
Comfort working in a matrixed environment alongside a Service Delivery Manager/Team Lead, supporting shared accountability for client outcomes
Requirements
GBA, CEBS or other industry designation
Benefits outsourcing experience
Experience with large-scale benefits administration platforms
Previous consulting or client services environment experience
Experience with compliance and regulatory requirements in benefits administration
Background in change management and organizational development
Experience with da
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
TELUS Health (US) Benefits Administration and Operations practice bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.
Join our team as a Project Coordinator - Health & Welfare, where you will partner closely with the Client Service Manager to coordinate and drive project execution across our Health & Welfare client portfolio. This role is ideal for a detail-oriented, client-focused professional who thrives in a fast-paced benefits administration environment. Here's the impact you'll make and what we'll accomplish together
As a Project Coordinator - Health & Welfare, you will support the Client Service Manager by owning the day-to-day coordination of project activities, timelines, and cross-functional communication across one or more Health & Welfare client engagements. You will serve as a key operational partner ensuring that deliverables are met on time, risks are proactively managed, and clients receive consistent, high-quality experience.
Lifeworks · Westwood, MA