Business Support Analyst

Responsibilities

• Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
• Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.
• Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
• Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
• Test software against specification to ensure the product operates as specified, and amend where appropriate
• Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.
• Identify causes of software problems (at product or data level)
• You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries
• You will carry out the extraction, formulation and manipulation of data to address business requirement
• Ensure all system documentation is kept up to date and reflects any changes made
• Interpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge
• You will report to the BSO Manager.

Requirements

• 2+ years of experience working in a customer-focused function/ troubleshooting
• Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
• Fluency in spoken and written English
• Able to interpret client needs and translate them into application and operational requirements
• Experience with data extraction, formulation, and analysis
• Comfortable to work with a diverse group both internally and externally
• Embracing toward innovation, leveraging modern technologies, including AI-driven solutions to enhance regional teamwork. Comfortable using digital collaboration platforms (i.e. Live Meeting, Video Calls) and document/knowledge repositories to drive efficiency and team connectivity
• It will be considered an advantage if you also have:
• Certification in ITIL
• Basic knowledge of SQL, relational databases and associated terminologies
• Experience with AWS and cloud-based technologies, including familiarity with cloud infrastructure, services, and deployment models.
• Experience with coding languages
• Basic understanding of different project methodologies
• Basic knowledge of operating systems
• What you will get:
• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

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