Computer Liaison Officer (For Differently Enabled Candidate) - Applicants Must Have a Disability Certificate

Benefits

Additional Information

We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. The Computer Liaison Officer is responsible for effective provisioning, installation/configuration, operation, and maintenance of hardware, software, telephony and networking related infrastructure and systems within Netcare Hospitals. This individual ensures that hardware, operating systems, software, telephony, networking and IT related systems and software adhere to organizational policies and methodologies. This incumbent will further be responsible for the Netcare Group Systems 1st line support onsite, will deal with the day-to-day Information Technology issues and support of the infrastructure and systems and will deal with all operational aspects of the Netcare IT landscape for their designated site. This incumbent will also provide support for the following Systems including, but not limited to: Microsoft Office Products and Suites, Active Directory, Windows Print and File Services, Windows desktop operating systems (roles and features), basic networking support, SCCM, SAP GUI, PABX and Netcare approved applications, systems and software. A grade 12 or equivalent NQF level 4 qualification. MCSE, MCITP. Minimum 2 - 5 years' Experience in IT user support role Highly developed PC literacy skills. Microsoft Active Directory concepts and essentials. Microsoft Windows Operating systems. SAP GUI essentials. Networking and PABX basics and concepts. Key Work output and Accountabilities Ensure all computers are joined to Active Directory as per Netcare standards. Perform daily system monitoring, verifying the integrity and availability of all hardware, system resources, networks and key functions and processes. Create, change, and delete user accounts and groups as per requests via Active Directory and SAP. Ensure the organisational unit within Active Directory is maintained, updated and accurate. Ensure the Active Directory standards are adhered to at all time with regards to naming conventions, account policies and rights. Provide 1st line support per request from various departments and business units. Investigate and troubleshoot issues. Repair and recover from hardware or system failures. Coordinate and communicate with Line Management. Manage onsite printing services, including creation of new user printing accounts and costing levels, releasing of pin codes to new users and the setup of FTP and Scan to Mail accounts on MFU devices. Maintain Server room Standards, Safety checks included. Ensure regular preventative maintenance on dot matrix, line printers, label printers and handheld scanners. Assist with basic troubleshooting on Current PABX system and telephone units, including the creation of new extensions, pin codes and barring levels. Maintain current Backup Software at Hospital Level to ensure business related data is retained and recoverable. Maintain systems and networks environmental equipment as per standards. Ensure that Store and Forward Servers at site level are fully operational, that the hand link application is open and that clock information is pulling through daily. Ensure all incidents and requests for service are logged on the Helpdesk system. Manage all IT request via the Helpdesk system. Work closely with 3rd party service providers to provide continuous service to business. Ensure Helpdesk escalations are managed to completion. Ensure VIP IT issues are expedited and resolved in the shortest possible time frame. Ensure support calls are resolved in timely, efficient and professional manner. Following up and updating all logs in a timely manner as per Group IT requirements. Resolve all logs and issues within SLA standards ensuring SLA is met. Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as required. Upgrade and configure system software and hardware that supports Netcare infrastructure and networks as per project or operational needs. Maintain operational, configuration and setup standards as per Netcare policies and procedures. Perform periodic performance and/or environment reporting to support capacity planning and budget cycles. Perform on-going performance tuning, hardware upgrades, and resource optimization as required. Ensure adherence to Group IT policies, standards and procedures. Ensure all users are aware of IT policies and procedures. Ensure users meet and maintain group standards. Implement, adhere to and maintain Active Directory delegation of rights and security standards. Maintain and adhere to current IT Control Self-Assessment. Ensure all computers on the domain meet the minimum SCCM requirements and are inventoried to ensure application and software registers are in place. Maintain IT asset register. Utilise SCCM to faci