Manage a team of direct reports, contractors, and/or project team members.
Own the implementation of new organizational initiatives aligned with ERP.
Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs.
Drive automation and process improvement initiatives to reduce ticket volumes .
Manage vendor relationships , contracting, and budgets across multiple cost centers.
Promote and establish governance across systems.
10+ years experience in retail and retail operations.
Build and maintain productive, respectful relationships with cross-functional teams, stakeholders, and external partners.
Strong understanding of ITIL service management practices (Incident, Change, Problem Management) .
Proven people management experience coaching, hiring, and performance management
Excellent communication skills with the ability to translate technical issues into business impact
Experience leading programs and process automation. Ability to implement and manage projects using agile methodologies.
Progressive and relevant experience driving process improvement
Experience with vendor evaluation and working with an offshore/onsite vendor model.
Ability to balance competing priorities
Excellent planning, prioritizing and organizational skills required
Must be collaborative and possess the ability to influence outcomes
WHAT YOU NEED TO WIN:
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision
Experience supporting or managing an Oracle Fusion Cloud ERP (SaaS) migration - highly preferred
Infrastructure architecture exposure: ability to contribute to OCI architecture decisions, network topology, and security zone design
Creative thinker with the ability to provide both strategic and tactical direction who is detail-oriented but also able to see the big picture
Possesses a collaborative mindset and takes an inclusive approach to problem solving.
Strong problem-solving and communication skills required .
Experience interacting with senior management.
Ability to influence toward outcomes
Benefits
As a full-time, regular teammate, you are eligible for the following benefits, beginning the first of the month following your start date.Benefits include:Competitive pay with annual performance-based reviews for continued growth and recognitionComprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included)Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP)Dental and Vision plans401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the companyHealth insuranceDental insuranceVision insurance401(k)
Additional Information
Leader Global Enterprise Application At Specialized we're serious about providing high-impact, low-friction, technology solutions so that we can build the best bikes in the world and deliver an exceptional rider experience.
Specialized is seeking a motivated and talented Leader Global Enterprise Application to join our Global Technology team in Morgan Hill, CA. to evolve our enterprise landscape, spanning Finance, Retail Tech, Sales Operations ( O rder ‑ to ‑ Cash business domains ), CRM, and People Systems . This role is accountable not only for operational stability, but for leveraging ERP platforms to enable business growth, process simplification, regulatory compliance, and global scale. The ideal candidate is a strategic thinker and hands ‑ on leader who can operate confidently at the intersection of business outcomes, technology execution, and team leadership.
This position serves as the enterprise champion of ERP applications, including Oracle E ‑ Business Suite and the strategic evolution toward a unified and simplified platform with Ai natively built in . The role partners closely with senior leaders across Finance, Operations, and IT to drive standardization, disciplined change management, and data integrity across regions and functions. Success in this role requires balancing run ‑ the ‑ business excellence with a multi ‑ year ERP modernization roadmap, ensuring minimal disruption while increasing adoption, reliability, and value realization.
T his role will lead a global team of product managers, architects, analysts, and contractors, with responsibility for service performance, vendor strategy, governance, and continuous improvement. This leader is accountable for ensuring ERP capabilities translate into measurable business impact, including improved close cycles, reduced customization, and strong audit and risk posture. The role is expected to influence senior levels, make trade ‑ off decisions, and establish enterprise standards that scale with the business.
This role owns outcomes, not just systems-delivering ERP stability today while positioning Specialized for enterprise scale, regulatory readiness, and future ERP transformation.
Specialized · United States, Canada