5-8 years of proven ability to manage end-to-end software implementations, including discovery, complex configurations, and data imports.
Experience in commercial real estate, proptech, or financial services
Strong knowledge and proficiency in Excel / Google Sheets
High attention to detail and accuracy
Demonstrated ability to think strategically, manage ambiguity and apply problem-solving skills
Excellent verbal, written, and interpersonal communication skills
For Bonus Points:
Familiarity with SQL, API integrations, Salesforce, and other Software-as-a-Service
The Perks & Culture:
Medical, dental, and vision insurance.
Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
401(k) retirement plan.
Paid Parental Leave.
Flexible Time Off (FTO) policy.
Commuter benefits program.
Monthly wellness reimbursement to support physical and mental well-being.
Hybrid Work Policy (Must be in our Dealpath office 3 days per week (Tues, Wed, Thurs).
About Dealpath:
By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonusParental leave
Additional Information
Dealpath is looking for a self-motivated Senior Implementation Manager to join our growing team in San Francisco!
As a Senior Implementation Manager, you will own end-to-end SaaS implementations for some of the most sophisticated commercial real estate investors in the world, partnering with customers to configure Dealpath accounts, establish industry best practices, and continuously improve the implementation experience. If you are a self-motivated problem-solver who thrives in a fast-paced environment and finds satisfaction in helping customers succeed, we would love to hear from you.
You're excited about this opportunity because you'll:
Efficiently lead 5-6 concurrent Dealpath SaaS implementations for commercial real estate investors, ensuring customers are set up with product and industry best practices
Improve existing implementation processes to increase speed, efficiency, and customer satisfaction
Actively identify expansion and growth opportunities within accounts post-implementation
Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:
A self-motivated team player, ready to embrace a fast paced, high-growth environment
Product-focused; you enjoy and feel challenged mastering new software
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Dealpath · Austin, TX