Operations Coordinator Trainer Support Administration Days Full Time

About the role

- Supports the onboarding of new housekeeping staff - Secures rooms and equipment required for events - Prepares sign in sheets for training classes - Ensures handouts and supplies are prepared - Prepare new hire files with all appropriate onboarding documentation - Assists with training classes - Conducts new hire competency assessments and ensures staff are fully competent prior to schedule assignment - Provides assistance with LMS training to ensure new hires complete the course work within 30 days of hire - Conducts touch base meetings with new hires on 7, 30 and 90 days. Encourages staff to participate in 7-, 30-and 90-day engagement surveys. - Maintains training records - Maintains sign in sheets and logs all training in appropriate software - Ensures proper preparation of new hire files - Assist with retraining as needed - Assists with oversight of the Staff Mentor Program - Conducts competencies on the individuals identified as Staff Mentors - Provides hands on demonstration in the properly cleaning protocols of healthcare spaces - Assists with the oversight and management of the program - Oversees annual retraining for each job skill - Manages the timeline and ensures that all competencies are appropriate and received in a timely manner from the operational team. - \Conducts annual Resource Coordinator competency for each job skill prior to annual training implementation - Material Development: Develops and edits training and project materials, such as presentations, job aids, training guides, and eLearning materials under the direction of the Service Excellence Manager. - Promotes a positive climate and provides resources for learning that facilitate the life-long adult learning process. - Follows all departmental policies and procedures. Ensures that staff comply with policies and procedures. Assists in policy and procedure development, implementation, and review process. - Keeps costs in line with approved budgetary amounts. Additional Functions - Maintaining confidentiality of employees and/or patient information. - Keeps current on support services protocols and industry principles. - Sensitive to time and budget constraints. - Other duties as assigned. Required - A minimum of three years of experience in Environmental Services and housekeeping protocols. - Proficiency in use of office-based technologies/software and maintaining data in enterprise-wide systems, particularly Microsoft Office software and PeopleSoft. Preferred - Bachelor's degree. - Experience in collaborating with academic physician leaders desired. All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employ