German-Speaking Customer Service Representative - Vilnius Based

External

Unisys · Vilnius, Lithuania

Full-timeHybrid1w ago

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Benefits

Become part of our "Winning Culture" and work on award-winning projects in high-end technological settingCorporate Social Responsibility and Inclusion standards are very important to us and go far beyond the usual - especially in the current political climate!We offer a company own learning platform! Our goal is to help you realize your individual potential!"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowancesBonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!Extended health insurance coverage also for private use after 1-year tenure (premium package)hybrid work model (3 days onsite/2 days flexible) and great camaraderie, whilst working with Lithuania and global top talentFree parking lots and a bike garage for storageSalary: up to 27.000 € gross based on your competencies and skillsPlease note that Unisys Corporation is continuously expanding scope and above position is opened with pipeline purpose for future opportunities. We will get in touch with you in case your profile match the criteria and provide you with further inputs about the selection.#LI-AK1Health insuranceFlexible schedulePerformance bonusParental leave

Additional Information

What success looks like in this role: Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks: Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills Providing guidance to the client through the necessary steps to restore functionality Being responsible to either solve the issue or assign up to Level 2 support Coordinating Service Requests by follow up with the cross functional teams Team up with your colleagues to collaborate on problem solving and identify major service solutions Actively use the knowledge base to resolve problems and raise potential knowledge gaps Coordinating and follow up Service Requests You will be successful in this role if you have: Fluent English language skills Native/close to native language skills in German (support language) Experience in telephone technical support or any customer service related field is an advantage Considerable familiarity with MS Office Suite particularly and the Windows environment in general Attention to details and analytical mind-set Ability to work on multiple and/or similar activities simultaneously Outstanding team player attitude Unisys Customer Service Team is for you, if you would like to: experience real customer and employee diversity be a trusted team member and have a supportive supervisor work in an ethical company culture where you can be yourself be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path have unlimited access to our online training tool to improve your soft skills and technical capabilities

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Unisys? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect