Senior Hardware Customer Quality Engineer

Responsibilities

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction
• What we need to see:
• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
• 8+ years of experience in electronics customer quality role
• Customer interface experience critical
• Quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem solving tools/methods
• Excellent written and oral communication skills
• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
• Dedicated and able to work with minimum supervision
• Strong leadership skills with experience coordinating teams with multiple disciplines
• Proficient using MS Office software tools, data analytical tools, and email communications
• Ways to stand out from the crowd:
• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
• Background with SMT and PCBA manufacturing practices and controls
• Knowledge of electronics reliability standards at the component, board, or system level
• Knowledge of server system hardware and software design, development, architecture, or testing
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues
• Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5. You will also be eligible for equity and benefits .
• Applications for this job will be accepted at least until May 19, 2026. This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.

Additional Information

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology-and amazing people. At NVIDIA, we're pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world's data-driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

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