Supervisor, IT Service Center

External

Cardinalhealth · Dublin-cardinal Place, OH

Full-timeOn-siteToday

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Responsibilities

Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues.
Manages WFM long term forecasting to ensure adequate IT Service Center staffing.
Provide operational metric reports and call forecasts to senior leadership.

Requirements

Bachelor's degree in Business Administration, IT/Computer Science, Communications, preferred

Minimum 2 years of supervisory experience, preferred

Strong knowledge of workforce management best practices, preferred

Strong knowledge of contact center performance management practices, metrics, and reporting, preferred

Demonstrate organizational skills, analytical skills and attention to detail, preferred

Strong project execution skills, preferred

Critical decision-making capabilities, preferred

Possess strong verbal and written communication skills, preferred

Familiarity with real-time call management software, preferably Verint/Genesys technology, preferred

Familiarity with IT Service Management software, preferably ServiceNow, preferred

Proficiency with Microsoft Excel, Tableau, and other reporting tools, preferred

Work effectively in a fast-paced, self-directed team-based environment, preferred

Innovative in respect to operational improvement processes, preferred

Display accuracy, timeliness, and professionalism in all activities.

Familiarity with project management, best practices and technical writing, preferred

Ability to think futuristically and strategize roadmaps, preferred

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations or business staff

Administers and exercises policies and procedures

Ensures employees operate within guidelines

Decisions have a direct impact to work unit operations and customers

Frequently interacts with subordinates, customers, and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $67,500.00 - $111,710.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 7/18/2026 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their a

Supervisor, IT Service Center

Responsibilities

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Benefits

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