Lead Massage Therapist

About the role

The Lead Spa Massage Therapist position will provide exceptional massage and spa treatments with the highest levels of professionalism, a customized approach and over-the-top-hospitality to guests of the Spa. Your role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Train new hires and ongoing training of all associates Provide Massage and Spa services to guests in a timely, courteous and efficient manner including, but not limited to, massage, wellness therapies, body treatments, foot soaks/treatments, etc. Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided. Maintain an agreed upon minimum upsell percentage. Attend pre/post shift meetings Participate fully in maintaining backbar expenses Complete all necessary record-keeping tasks as they pertain to the operation of the Spa Participate in all advanced training without exception Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit. Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa. Ensure guest comfort and safety throughout the treatment. Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean). Perform monthly and quarterly deep-clean responsibilities. Assist with cleanliness of all spa areas including all locker rooms. Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa. Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area, pool area. Participate fully in any/all promotions within and outside the spa, hotel or at off-site events.