Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business
Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution
Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
Identify methods to improve customer support by evaluating current processes, procedures, and technology
Coordinate support and repair activities with select third party vendors.
Requirements
3+ years of experience in an enterprise desktop support environment, with software and hardware technical issues
A degree in computer science, or technical school is preferred
Experience with Windows, Mac OS operating systems, Office Suites, and Active Directory
Understanding and familiarity with travel related/reservation systems such as Sabre, Apollo, and Galileo
Professional writing and documentation skills
Excellent verbal and written communication
Passionate about the details
Driven and able to follow written processes and procedures
Location
Manila, Philippines
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Benefits
Health insuranceRemote work optionsFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our ticketing system platform helps global business travelers book flights, trains, and more travel options around the world. In this role, you'll play a critical part in system imaging, issue resolution for hardware and software, and managing assets and vendors. If you have experience in Windows and Mac OS support and a passion for the travel industry, we'd love to meet you.
Travelhrportal · Manila, Philippines