Patient Call Representative - PN Patient Access and Revenue Cycle Admin - Walnut Creek - Per Diem - 8 Hour - Days

Requirements

• 1 year experience in a healthcare call center - preferred
• Certifications/Licensures:
• Epic - Proficiencies required for this position must be passed within 90 days of start date
• Knowledge of organizational policies, procedures, systems and objectives
• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures
• Proficient in keyboard and typing skills
• Maintains professional and personal integrity
• Must be able to maintain effective working relationships with a wide variety of individuals
• Ability to communicate effectively written and orally
• Ability to possess visual capacity and hearing to monitor and use telephone equipment
• Effective communication skills (good hearing, listening and speaking skills)
• Ability to deal diplomatically with all types of individuals under stressful situations
• Basic knowledge of medical terminology, anatomy and physiology
• Ability to work with the public in a professional courteous manner

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Company Intel

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