Manager, Payment Data Operations

About the role

Leadership and management of functional aspects of an operations/support unit to ensure internal and external Stakeholders are provided with a cost effective, efficient and world best practice service delivery. To provide support Payments Operations in the delivery of all related payment activities to a high accuracy and compliant to all regulatory requirements and internal or externally applied cutoffs. To coach and develop the Leads to ensure an efficient and high-quality service to internal and external customers. YOUR JOB RESPONSIBILITIES Manage operational and processing activities within the function to ensure efficient, accurate delivery aligned with service level agreements and performance targets. Acts as the key escalation point for all Vietnam Payments Operations matters. Lead, coach, and motivate team members to achieve optimal performance, ensuring training and development needs are met. Oversee workflow and resource allocation to maintain optimal staffing levels and cost-effective operations. Foster a culture of continuous improvement by identifying and implementing process enhancements. Ensure compliance with internal policies, procedures, and external legislative requirements. Build and maintain productive relationships with internal stakeholders to resolve service issues promptly. Promote health and safety standards within the team and ensure legislative requirements are met. Delivery of high-quality services within agreed SLAs and performance targets. Effective risk management, including adherence to schedules, budgets, and compliance requirements. Implementation of approved process changes and communication of updates to the team . Monitoring and reporting on team performance, including addressing gaps through coaching and development. Ensuring organizational policies and procedures are consistently applied to minimize risk and loss. YOUR SKILLS & EXPERIENCE Minimum 8 to 15 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry. At least 5-7 years of experience in Leadership role, experience in managing a large team is a big plus. Excellent verbal and written communication in both English and Vietnamese. Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development. People Leadership experience & coaching experience, preferably in a operations environment. Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded. Workforce Management Skills. Strong interpersonal and communication skills with the ability to effectively engage and influence at all levels. THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits . 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve