Workforce Planning Executive

About the role

Reed Talent Solutions are hiring in Northampton! We'relooking to recruit Workforce Planning Executives to join our AngardStaffing departmentand support our Service DeliveryTeam! In this role,you'llengage with clients and candidates, managing staffing orders, taking calls, and orchestrating seamless workforce deployment. This is a full-time role (37.5 hours per week) working 5 out of 7 days on a rota basis, including early, late, and weekend shifts. This is a fixed term contract until December 2026. What'saWorkforce PlanningExecutive? A Workforce Planning Executive is a vital role in our service delivery to a key client, the Royal Mail.You'llbe managing the deployment and engagement of Angard workers at Royal Mail sites across the country, working directly with clients, site managers, and candidates. You'llbe: Managing our bespoke booking system,JoinedUp Handling incoming calls and emails from candidates and managers Supporting managers with utilising systems effectively Managing shift patterns and rotas as per site requirements Maintaining positive working relationships with key stakeholders across the client group What are we looking for? We'relooking for engaging, customer service professionals who are confident and committed to delivering an outstanding service to our clienton a daily basis. It'salso essential that you: Have demonstrable experience in a customer serviceenvironment Are a strong communicator both over the phone and inwriting Can work effectively as part of ateam Have strong computer literacy skills - particularly with MS Office What can Reed offer you? Reed truly isa great placeto work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including: Outstanding opportunities for development and progression Reed discount hub - giving you access to thousands of exclusive discount and cash backopportunities Long-service sabbaticals Refer-a-friendscheme Cycle to workscheme Electric Vehicle scheme Free onsite parking Free hot drinks in the office An onsite cafe offering more drinks and hot fooddaily And much, much more! If you feel like this could be the role for you, we would love to receive an application! Apply Nowand our dedicated recruitment team will be in touch.

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