Lead, manage, and develop a high-performing team, including hiring, onboarding, performance management, coaching, and compensation planning
Provide ongoing technical guidance to claim professionals to ensure consistent and accurate application of policies and procedures
Foster a culture of accountability, collaboration, and continuous improvement
Identify skill gaps and drive targeted training and development initiatives
Claims & Technical Oversight
Direct the handling and resolution of complex claims involving asbestos bodily injury, environmental exposures, workers' compensation, pharmaceutical, and other mass tort risks
Oversee investigations, including evaluation of coverage, liability, damages, and contractual obligations
Review and approve coverage strategies to ensure consistency, accuracy, and adherence to organizational standards
Lead litigation and dispute management strategies, including oversight of internal and external counsel, experts, arbitration, and settlement negotiations
Serve as a corporate representative or witness in litigation and other legal proceedings as needed
Operational & Strategic Leadership
Establish and refine end-to-end claims and reinsurance recovery processes to improve efficiency, controls, and outcomes
Monitor key performance indicators, operational metrics, and claim billings to assess trends and drive performance improvements
Evaluate productivity, staffing levels, and workload distribution to optimize operations
Ensure adherence to quality assurance standards, internal controls, and compliance requirements
Track departmental performance against business plans and objectives
Reinsurance & Financial Management
Oversee complex ceded reinsurance claims and recovery processes, ensuring accurate reporting and proper segregation of duties
Lead financial forecasting activities related to claims, including budgeting and reserve adequacy
Ensure compliance with regulatory requirements, including SOX, tax filings, and internal/external audits
Identify and implement improvements in data management, reporting systems, and operational processes
Risk Management & Stakeholder Collaboration
Partner with Legal, Finance, Risk Management, Internal Audit, Product, and external stakeholders to manage risk and resolve complex issues
Monitor industry trends, case law, and regulatory developments to proactively identify risks and recommend mitigation strategies
Oversee third-party administrators (TPAs) and vendors to ensure contract compliance, cost control, and service quality
Requirements
10+ years of relevant claims, insurance, or reinsurance experience
Proven leadership experience managing teams and direct reports
Technical & Functional Skills
Advanced expertise in environmental and mass tort claims, including investigation, evaluation, negotiation, and settlement
Strong knowledge of insurance/reinsurance contracts, coverage interpretation, and case law
Deep understanding of claims processes, systems, and regulatory requirements
Ability to analyze complex data, financial forecasts, and operational performance metrics
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)
Leadership Competencies
Strong leadership and people management skills, including coaching, mentoring, and team development
Ability to influence and communicate effectively with senior leaders and diverse stakeholders, including global partners
Strategic thinker with the ability to translate complex issues into actionable solutions
Proven ability to drive results, improve processes, and manage competing priorities
Work Environment & Technology
Company-provided technology includes laptop, monitors, headset, keyboard, and mouse
Remote employees receive a monthly connectivity reimbursement
A dedicated, distraction-free workspace and reliable internet (minimum 50 Mbps download / 5 Mbps upload) are required for remote work
Compensation offered for this rolePaid time offRemote work options
Additional Information
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.
Allstate · Remote