Embroidery Digitizing Specialist

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The Embroidery Digitizing Specialist will efficiently and effectively resolve all inbound digitizing and in-process requests. This role will assist customers in selecting the best technique to achieve desired results. The Embroidery Digitizing Specialist will ensure a positive customer service experience for all customers and ensure the quality standards of Peter Millar and G/FORE are met. ESSENTIAL FUNCTIONS : Review and assess new digitizing requests, suggesting techniques and sizing, to provide customers with the highest quality embroidery. Analyze and distribute digitizing workload in-house and amongst contractors to meet or exceed SLA's. Monitor inbound files from contractors for quality control, making sure all requirements are met. Warehouse all designs on a shared network and accurately update statuses through approval workflows. Proactively manage order updates as designs are approved or deactivated. Provide oversight to orders pending new logo approval, administer outreach to facilitate the approval process, and escalate delays to Account Managers. Track, monitor, and resolve all digitizing related issues. Color and distribute work orders as needed. Identify and participate in process improvements efforts. Support the development and maintenance of Embroidery Team SOP's. COMPETENCIES: Thorough understanding of digitizing and embroidery concepts. Possesses strong organizational and time management skills. Excellent verbal and written communication skills Strong time management and organization skills High attention to detail Strong computer skills, to include Microsoft Office products; must be proficient in Excel, Word and Outlook. DESIRED EDUCATION AND EXPERIENCE: Bachelor's Degree in textiles or related field. Minimum of 2 years' experience in digitizing embroidery designs. Experience with Wilcom or comparable digitizing software. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.