Supervisor, Guest Service

About the role

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres. Job Description You will: Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management Promote teamwork and quality service within the team and coordination with the other departments Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground Assist residents with check-in and check-out procedures Ensure all residents are attended to at the Front Desk Attend to and anticipate all residents' queries and needs Issue apartment access key cards Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements Manage residents' accounts, information and apartment availability in the system Perform simple bookkeeping Make and confirm reservations Assist with the onboarding process for new employees Respond to walk-ins, emails, calls and assist with queries and requests Handle and record resident feedback and complaints, and refer them to managers Perform related tasks as assigned

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