ZenGuide Premium Services Representative

About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact As the Zen Guide Premium Services Representative this role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Rep will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs. Your day to day Work with customers to plan their annual Security Training and Assessment program. Develop implementation and communication strategies. Create and launch training assignments, assessment campaigns, and status reports. Resolve low-level technical issues related to ZenGuide Security software. Follow approved escalation processes for other software concerns. Manage a load of PS accounts and keep updated statuses for each customer in our CRM system. Provide detailed updates for customer interactions and planning sessions.