Conversation Designer (12 Month FTC)

Responsibilities

• We're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.
• Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.
• You'll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.
• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touchpoints.
• Promote and demonstrate how effective writing helps customers.
• Why join us?
• We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
• What we're looking for?
• A minimum 5 years experience as a UX writer, conversation designer, or content designer.
• Familiarity working in a complex landscape - ideally financial services.
• A collaborative attitude ready to be a part of a busy multi-disciplinary team.
• Flexibility in writing on-brand content in multiple tones of voice.
• Confidence in writing concise, clear and consistent copy for different channels.
• The ability to influence and manage multiple partners across product, risk, legal and branding teams.
• Experience using and collaborating in Design platforms, such as Figma.
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
• This is a place for you
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
• We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Ready to make an impact? Apply today.
• We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Additional Information

Conversation Designer (12 Month FTC) Edinburgh Full time Posted Today 158047 End Date Monday 22 June 2026 Salary Range £61,344 - £68,160 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Conversation Designer - 12 Month FTC SALARY: £61,344 - £68,160 LOCATION(S): Edinburgh HOURS: Full Time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

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