Digital Product Manager (Bank I East I Up to 11k)

About the role

Opportunity to work for one of the leading financial service providers and top banks Great exposure to learn about banking products and services domain East Location The Job 1. Develop Retail Banking Product Proposition: Partner with Product to formulate sound digital product proposition that appeals to customers Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome 2. Design Customer Journey with data in mind: Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers' needs across different digital touchpoints Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity 3. Take charge in Online Channel Share: Develop ideas to grow online acquisition channel share by leveraging on our digital platforms Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption Engage Product and Business Analytics on targeted marketing campaigns to target the right customers 4. Drive retail banking initiatives in the personal investing space: Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment. Understand market situation and use data to propose enhancement recommendations Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation The Talent Min 3 years of experience in digital product management within banking or financial services Strong understanding of customer journey design and digital user experience (UI/UX) Data-driven mindset with ability to analyze customer behavior and drive insights Proven ability to run experiments and iterate product features based on user feedback Experience driving digital adoption and growing online channels Ability to work cross-functionally with product, tech, analytics, and marketing teams Exposure to retail banking and/or personal investing products is preferred Strong stakeholder management and project delivery skills end-to-end Next Steps Send your resume to yueshan.wu@adecco.com Email Topic: Digital Product Manager Wu Yue Shan EA License No: 91C2918 Personnel Registration Number: R25138923

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