Managing a portfolio of external suppliers delivering customer benefits, ensuring strong performance, value delivery and alignment to contractual SLAs and customer outcomes
Building and maintaining strong cross-functional relationships across Product, Operations, Risk, and Supply Chain to deliver integrated customer and business outcomes
Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
Managing incidents effectively and looking for opportunities to increase resilience within the customer journey and supplier
Making empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
We'll also expect:
Expert knowledge in external supplier and product management including performance oversight, SLAs and relationship management
Expert knowledge of commercial management and analytics, tracking benefit usage, cost and revenue across multiple partners
Experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
The ability to identify and envision what the future of digital banking could look like
A proven ability to adapt to quickly changing environments
A talented communicator who can inspire and engage both customers and colleagues
Experience of change management to deliver complex programmes through robust governance, engaging with a wide range of stakeholders
Hours
35
Job Posting Closing Date:
06/06/2026
Ways of Working:Remote First
Benefits
Vision insuranceRemote work options
Additional Information
Join us as a Partnership Manager in the Current Account team within Manage My Banking
This role will manage third‑party suppliers delivering customer benefits, driving performance, value, and compliance across multiple partnerships
This will also help deliver on our ambitions to build and run the digital bank of the future
You'll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
This is a remote-first role, so you'll spend most of your time at home, working with your team digitally and coming into the office at least twice a month when you need to collaborate closely with your colleagues
Royal Bank Of Scotland · Edinburgh, UK