Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
Responsibilities
Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
Requirements
High School Diploma or Equivalent
Ability and flexibility to work hours as assigned, we are a 24/7 Call Center.
This is a position that requires all work shift availability, including days, nights and weekends.
This position requires you to be on camera during training and other times as deemed necessary by your supervisor.
Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training.
No wireless internet providers or routers can be used.
All equipment will be provided.
Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Hourly Rate: $15/hour
What we offer you:
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
Sourcing Model
#pridepass
Benefits
Vision insurance
Additional Information
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?
Fis · Jax 347, FL