Skip to main content

Intermediate ServiceNow Platform Engineer (ITOM) at Oldmutual

Pricing Companies Market Trends For Employers FAQ Sign in

Intermediate ServiceNow Platform Engineer (ITOM)

External

Oldmutual · Cape Town, South Africa

Full-timeOn-siteToday

AWSAzureData ModelingDNSDocumentationJavaScript

Cover Letter Connect

Prepare for this interview

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

Create, validate, and maintain service maps, patterns, probes, and sensors to ensure complete and accurate infrastructure and application discovery.
Monitor and reconcile discovery and mapping results, resolving anomalies and defining identification and reconciliation rules.

© 2026 Hiro by Mistiq

Privacy Terms FAQ Employer FAQ Support

Plan and maintain ServiceNow MID server capacity and configuration.

Collaborate with Service Owners and SMEs to ensure accurate and up‑to‑date service maps.

Gather required environment details from SMEs to support service mapping and event management activities.

Build new service maps independently and validate completeness, accuracy, and readability with stakeholders.

Align service maps with existing monitoring coverage and enhance Event Management rules to support correct CMDB binding.

Implement impact assessment rules within service maps and validate them with SMEs.

Participate in user acceptance testing for service maps, impact rules, and event management enhancements.

Promote update sets and configuration changes across ServiceNow environments.

Investigate and remediate production incidents related to the ITOM scope.

Work with the ServiceNow technical lead to maintain consistency and avoid conflicts in shared patterns and designs.

Maintain clear operational documentation and SOPs to reduce support risk and inefficiency.

Ensure work remains aligned with ongoing environment cloning, patching, and upgrades.

Requirements

ServiceNow ITOM & CMDB Expertise
Minimum 3 years hands‑on experience with at least three ITOM applications :
Discovery, Service Mapping, Event Management, Orchestration, Cloud Management
Strong understanding of CI classes, relationships, reconciliation, and CMDB data integrity
Ability to design, build, and maintain patterns, probes, sensors, workflows , and event rules
Integration, Automation & Scripting
MID Server configuration and troubleshooting
API integrations ( REST/SOAP ) and third‑party monitoring tool integrations (e.g., SolarWinds, Dynatrace)
JavaScript , Glide API; PowerShell/Python (advantage)
Workflow/Flow Designer & Orchestration automation
Knowledge of infrastructure objects, authentication, and required permissions
Infrastructure, Cloud & Monitoring Knowledge
Networking fundamentals: TCP/IP, DNS, SNMP
OS basics: Windows & Linux administration
Cloud concepts: AWS, Azure, Google Cloud (certifications advantageous)
Event rules, alert correlation, and ITIL‑aligned event management
Understanding of how monitoring tools feed data into ServiceNow
Bachelor's degree or equivalent diploma/certifications
ServiceNow certifications (advantageous)
AWS certification (advantageous)
Competencies
Action Oriented
Collaborates
Communicates Effectively
Cultivates Innovation
Customer Focus
Decision Quality
Ensures Accountability
Manages Complexity
Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
10 June 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!

Benefits

Health insuranceEquity / stock options

Additional Information

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The ITOM Intermediate Platform Engineer is responsible for supporting and enhancing the ServiceNow ITOM product suite within the Group Technology & Transformation segment. This role focuses on implementing and operating ServiceNow ITOM Visibility (Discovery, Service Mapping, Agent Client Collector) and ITOM Health (Event Management, Metric Intelligence, Health Log Analytics), along with related integrations that enable proactive, service‑aware operations. The engineer ensures CMDB accuracy, integrates monitoring tools, reduces alert noise through AIOps, and improves triage and remediation processes in Service Operations Workspace. The role works closely with SRE/Operations, Application Owners, and ITSM teams. Experience with IT service and operations in multi‑cloud environments, ITIL processes, data centre operations, software deployment technologies, and customer engagement is advantageous. The primary purpose of this role is to ensure the smooth running of the ServiceNow ITOM application suite-including Discovery, Service Mapping, CMDB, Event Management, Orchestration, and Cloud Management-by delivering outcomes through independent effort.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at oldmutual? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect