Strategic Partnerships Manager, Personal Loans

External

Lendingclub · San Francisco, CA

Full-timeRemoteToday

ComplianceLeadershipStakeholder ManagementStrategic Planning

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About the role

As the Strategic Partnerships Manager, Personal Loans, you will own the day-to-day and strategic management of critical external partners that support our personal loan business. You will serve as the business lead for partner performance, governance, issue resolution, and strategic initiatives, while partnering closely with Product, Engineering, Credit, Risk, Operations, Compliance, Legal, Finance, and Analytics. This role requires a strong understanding of consumer lending and the ability to lead cross-functional work from concept through execution. The ideal candidate can assess partner proposals, understand implications across customer experience, risk, operations, compliance, and economics, and translate those proposals into clear recommendations, business requirements, and execution plans. You should be equally comfortable managing external stakeholders, building data-driven business cases, and driving detailed implementation work across internal teams.

Responsibilities

Own and manage relationships with critical external partners, including regular business reviews, performance tracking, issue escalation, and strategic planning

Act as the internal business lead for partner initiatives that affect growth, credit performance, customer experience, operations, and compliance

Evaluate partner proposals related to decisioning, verification, reporting, data sharing, commercial structures, operational workflows, and integration design, and make clear recommendations on trade-offs and priorities

Build business cases to assess the impact of new partner strategies, process changes, or commercial arrangements on approvals, conversion, fraud, losses, cost, and member experience

Lead cross-functional execution across Product, Engineering, Risk, Compliance, Legal, Operations, Finance, and Analytics to implement partner-related changes

Translate strategy into clear business requirements, process flows, KPI definitions, reporting needs, and technical requirements for APIs, data payloads, and downstream workflows

Develop and maintain performance reporting for critical partners across funnel conversion, credit outcomes, verification outcomes, fraud trends, SLA adherence, and unit economics

Drive governance around partner operating models, including decision rights, control points, escalation paths, and data-sharing boundaries

Partner with Credit and Risk teams to assess the impact of partner strategies on underwriting, verification, fraud prevention, and portfolio performance

Support quarterly planning, executive updates, and leadership materials related to partner performance and strategic priorities

Use AI and automation tools where appropriate to accelerate analysis, synthesize partner inputs, improve reporting, and increase the efficiency and quality of cross-functional execution

Identify opportunities to improve partner reporting, business case development, and operating workflows through the thoughtful use of AI, while maintaining strong judgment around accuracy, confidentiality, and data sensitivity

About You

4+ years of experience in lending partnerships, business operations, product management, credit decision platform or analytics within consumer lending, fintech, banking

Experience in personal loan product management, consumer credit decisioning platforms, or consumer lending acquisition / growth is strongly preferred

Knowledge of pre-screen processes, direct mail programs, or consumer lending acquisition will be a plus

Candidates with experience owning or optimizing the personal loan funnel, including pre-screen, application, decisioning, verification, offer acceptance, and funding, will be especially well suited for this role

Experience translating credit strategy into execution within decisioning platforms, policy engines, or partner-integrated workflows is a strong plus

Strong analytical skills, with the ability to structure ambiguous problems, build KPI frameworks, size opportunities, and make data-driven recommendations

Excellent written and verbal communication skills, including experience creating executive-ready materials and leading discussions with senior stakeholders

Strong stakeholder management skills and the ability to influence across teams without direct authority

Familiarity with technical integrations and data flows, with the ability

Strategic Partnerships Manager, Personal Loans

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