In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
Responsibilities
Translate operator problems into products that turn messy, multi-channel data into clear, actionable insights.
Raise the trust bar by partnering with platform, data, and finance teams to improve freshness, accuracy, lineage, and metric definitions - so our products become the system of record operators rely on.
Design for action: prioritize use cases that prevent revenue loss, identify defects, and drive measurable operational improvements.
Build for scale and speed: create modular capabilities that accelerate new use cases without custom work.
Work cross-functionally with Engineering, Design, Data Science, GTM, and Customer teams to ship iteratively and learn fast.
Own the outcomes, not just the roadmap: define success metrics and move them - adoption, engagement, customer satisfaction, data SLAs, and revenue impact.
Requirements
3+ years of product management (or equivalent) with data/analytics, platform, or operational tooling.
Demonstrated ability to ship insight-to-action products (dashboards, alerts, workflows, or similar) that delivered measurable business results.
Data fluency: you're comfortable in SQL, metrics design, and experiment/impact analysis; you can partner deeply with data science and engineering.
Strong product judgment & UX instincts - you know the difference between informative and actionable, and design for busy operators.
Cross-functional leadership across engineering, design, GTM, and customer-facing teams; excellent written and verbal communication.
Bonus: experience with data quality/governance, metric standardization, BI/visualization tools, or multi-location enterprise customers.
Why join us
Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
What else you need to know
This role is based in our Seattle office. We believe the best ideas and fastest progress happen when we're together, so this is an in-office role five days a week.
The base salary range for this role is $167,000 - $230,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Otter · Seattle, WA