Onsite Client Training Consultant

About the role

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. Are you passionate about helping businesses thrive? As a DMS Service Professional Service Consultant, you'll be a key player in providing on-site or remote training and expert advice to ensure our clients' dealerships achieve peak efficiency and profitability with the Auto/Mate DMS Service applications. Enjoy traveling 75% of the time, meeting new people, and exploring new places as you make a difference!

Responsibilities

• Deliver engaging on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software, fostering customer confidence and trust.
• Provide expert advice to dealership management on best practices for system setup and software usage, ensuring compliance with business plans, industry trends, existing processes, and relevant laws.
• Collaborate closely with dealership management to gather critical data for decision-making and reporting.
• Guide customers in creating custom reports and dashboards to meet their specific reporting needs.
• Ensure the successful completion of the onsite training plan by monitoring progress throughout the installation week.

Requirements

• 3-5+ years of dealership Fixed Ops experience required, including roles in dealership Service department management.
• 2-5+ years of on-site implementation experience preferred.
• Prior Auto/Mate DMS experience is a plus.
• Bachelor's degree preferred or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite preferred.
• Strong experience in training and presenting, both in group settings and one-on-one.
• Excellent communication skills, including effective phone communication.
• Bi-lingual (English/Spanish) preferred
• EQUAL OPPORTUNITY EMPLOYER

Benefits

Additional Information

Professional Services Consultant - Auto/Mate DMS Service Implementation/Training Specialist

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