Business Analyst, Attractions Operations

Responsibilities

• Business Analysis & Requirement Gathering
• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate operational needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between operations users and technical teams
• Operations Systems Support
• Support attractions operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support ticketing, guest operations, scheduling, access control, or related operational workflows
• Ensure operational processes and system configurations align with business requirements
• System Enhancement & Delivery
• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support system testing, deployment, and post-implementation activities
• Participate in defect analysis, root cause investigation, and incident resolution
• Testing & Documentation
• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support training and knowledge transfer activities for business users
• Stakeholder Management
• Coordinate with operations teams, vendors, and internal IT stakeholders
• Provide regular updates on project progress, risks, and operational issues
• Support continuous improvement initiatives across attractions operations

Requirements

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and business applications
• Exposure to system enhancement, UAT, or production support activities preferred
• Functional & Technical Skills
• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues
• Core Competencies
• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments
• Good to Have
• Experience in attractions, hospitality, entertainment, or large-scale operations environments
• Exposure to ticketing, access management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies
• Please send your detailed resume in MS Word format to resume@goldtecHRs.com with
• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Additional Information

Job Overview We are seeking a Business Analyst to support operational systems and business processes within a large-scale attractions and entertainment environment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across attractions-related applications and platforms. The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

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Company Intel

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