Sales Manager (Local Accounts) Japan

About the role

Main duties and responsibilities Delivery of own account management targets Creation of overall account strategy - including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services Responsible for leading own team of account managers and developing account specific plans for each of them Achieve retention of all accounts Delivery of account specific contractual obligations Account Plan for any key account to be discussed min 2 times yearly Delivery of new business/store affiliation Customer relationship management to reach partnership level Improve merchant knowledge and expertise with our services Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team Accurate use of CRM to plan, record and report account specific activity Follow Global Blue (GB) guidelines and excellent usage of GB sales tools Accurate use of Salesforce CRM to plan, record and report account specific activity Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way Support any commercial activities including training and presentation Willing and able to travel to various stores for training or to conduct merchant meetings Conduct merchant affiliations for new accounts Resolve any issues faced by merchants Travel to visit merchants, as required Background and Education Minimum 12 years' of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred Specific skills and knowledge Fluent in Japanese and English Solution provider, establish partnership and ability to create trust and personal relationship Good consultative selling and strong analytical and negotiation skills Strong listening, verbal and written communication skills - ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills Ability to handle confrontation well - doesn't shy away from tough conversations, displays emotional intelligence, remains approachable Highly organised and able to effectively manage conflicting and competing priorities. Strong ability to deliver presentation and with excellent presentation skills High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)

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Company Intel

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