Claims Officer

About the role

As a Claims Officer in our Elders Heavy Haulage team, you'll manage claims for vehicles over 4.5 tonnes and farm machinery. This is your chance to build strong relationships, develop specialist knowledge, and thrive in a collaborative, fast-paced environment where your work truly matters. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn, this could also be the opportunity for you! About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Deliver exceptional operational and customer service experiences to a wide range of stakeholders, including customers and Elders Agents Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution. Build strong relationships with customers and service providers while maintaining a high standard of communication and support. Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes. Continue to grow your technical expertise through ongoing training and professional development opportunities. Foster positive connections with stakeholders and promote QBE's products and services through exceptional service delivery. About you Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) and/or call centre, customer service, or administrative roles. A strong service mindset with the ability to handle customer interactions confidently and professionally. Comfortable working across multiple systems with a high level of accuracy and attention to detail. Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure. Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment. Clear and professional communicator with a strong phone manner and the ability to multitask effectively.