Establishes and governs portfolio-wide quality standards, controls, and release readiness criteria to proactively mitigate risk and ensure delivery quality across all modules and capabilities.
Partners with product, engineering, and program teams to identify quality risks early and integrate mitigation strategies into development and release plans.
Leads incident response and coordination for quality-related issues, including triage, stakeholder communication, root cause analysis, and corrective/preventive actions.
Defines, tracks, and analyzes quality metrics (e.g., escaped defects, incident trends, production stability) to drive data-informed decision making and continuous improvement.
Oversees quality support for critical deliverables, ensuring functional, integration, regression, performance, and operational readiness standards are met.
Establishes and facilitates quality governance forums, including release readiness reviews, defect management, production health reviews, and post-incident analysis.
Coordinates with engineering, architecture, and support teams to ensure quality across integrations, APIs, data flows, and cross-product dependencies.
Drives continuous improvement initiatives focused on defect prevention, testing effectiveness, and operational excellence across the portfolio.
Ensures alignment with Cat Digital operating models, quality standards, and best practices while influencing adoption across teams.
Communicates quality risks, status, trends, and recommendations clearly to stakeholders at all levels, enabling proactive decision making.
What You Will Have:
Business Analysis: Extensive Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Extensive Experience in software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Engineering: Working Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
User Acceptance Testing (UAT): Extensive Experience with UAT activities, tasks, tools, and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Considerations For Top Candidates:
Extensive experience in Quality, Engineering, or Technical Product roles (typically 6-10+ years)
Experience in complex software or platform environments
Proven track record of improving quality at scale
Deep technical understanding of software systems and architecture
Ability to interpret logs, telemetry, and defect patterns
Experience working with: APIs / microservices
Data pipelines / analytics systems
System integration environments
Extensive experience with the Agile methodology
Demonstrated ability to communicate appropriately to ensure a team's success
What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Additional Details
This position will be located in either our Peoria, I
Benefits
Health insurance
Additional Information
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Cat® Digital group is the digital and technology arm of Caterpillar Inc., responsible for bringing world class capabilities to our products and services. With over 1.5 million connected assets worldwide, we're focused on using data, technology, advanced analytics, and AI capabilities to help our customers build a better world.
Job Summary:
Leads the definition, governance, and continuous improvement of quality management practices across the Cat® Foresight and Cat® Inspect product portfolio. Ensures quality is proactively built into product development, release, and production operations through robust controls, risk identification, and disciplined execution. Provides leadership and support to product, engineering, program management, and support teams to prevent defects, improve production stability, and ensure high-confidence delivery of digital products and services.
Caterpillar · Chicago, IL