Vice President, Client Services (Promo)

Responsibilities

• Set Strategic Vision: Define and lead enterprise-level strategies that advance client objectives and position the organization as a market leader.
• Executive Client Leadership: Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long-term growth.
• Drive Market Innovation: Translate market trends, competitive intelligence, and performance analytics into forward-thinking strategies that deliver ROI and competitive advantage.
• Enterprise Planning & Governance: Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high-value book of business and a newly established growth account.
• Operational Excellence: Establish success metrics and champion continuous optimization through data-driven insights and best practices across a portfolio of up to $10M in annual revenue.
• Organizational Leadership: Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
• Resource & Financial Stewardship: Direct large-scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
• Compliance & Risk Management: Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
• Growth Leadership: Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high-growth account with significant upside potential.
• Process Innovation: Drive evolution of SOPs, operating models, and delivery frameworks to enhance efficiency and support continued growth.
• This Role Is a Great Fit If:
• You embody our core values: Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I."
• You thrive in dynamic environments and embrace change as a catalyst for innovation and growth.
• You are a strategic leader with a strong commercial mindset and a passion for building and scaling client partnerships.
• You inspire confidence, build trust, and influence at the highest levels of client and organizational leadership.
• What You Should Have:
• Bachelor's degree in marketing, communications, business, or related field; advanced degree preferred.
• 15+ years of experience in healthcare marketing, agency leadership, or pharmaceutical/biotech industries.
• Proven track record managing multimillion-dollar portfolios, including ownership of $5M-$10M+ in annual revenue and leading high-growth client engagements.
• Expertise in peer-to-peer education, omnichannel strategy, and regulatory compliance within healthcare.
• Demonstrated success building and scaling accounts, including launching and growing new business with strong expansion potential.
• Experience leading large, cross-functional teams in complex, matrixed environments.
• Exceptional executive communication, negotiation, and relationship-building skills.
• Travel: Moderate overnight/weekend travel (up to 30%).
• Pay Range: $190,000-$210,000
• This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-dis

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex healthcare marketing initiatives. This role demands a visionary executive with deep expertise in peer-to-peer education, omnichannel brand strategy, and organizational leadership. As a trusted advisor to Brand Leaders and C-suite clients, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise-wide impact. This leader will manage a multimillion-dollar portfolio, overseeing up to $10M in business, and play a critical role in scaling a new, high-growth account(s) with significant expansion potential.

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