Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
Relationship Management:
Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success.
Account Planning and Execution:
Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team.
Revenue Growth:
Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
Customer Engagement:
Leverage company resources and executive relationships to win business as a team.
Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services.
Value Articulation:
Effectively articulate value propositions, create interest, and generate excitement through customer presentations.
Customer Satisfaction:
Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
Inform and report account status to Senior and Exec staff.
Strategic Solutions:
Identify creative solutions for strategic accounts.
Inspire others within the organization.
Requirements
Skills and Competencies:
Self-starter with a drive to succeed.
Strong interest in AI tools including Claude and ChatGPT
Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships.
Proficient in both oral and written communication, able to tailor message format and content to specific audience(s).
Superior active listening skills.
Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
Creative problem solver, able to accomplish goals through a variety of processes and tools.
Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud.
Adept at dealing with complex Enterprise customer relationships and developing resolutions to critical matters.
10+ years of Customer Success Management experience in a strategic customer-facing role.
Enterprise Account Management experience
Experience working for a Software as a Service (SaaS) company.
Cybersecurity and ATO prevention experience is a plus.
Education:
BA/BS/Undergraduate degree required.
Competency with Google and Microsoft suites of business products.
Salesforce, Outreach, and Zendesk experience is a plus.
SpyCloud is not sponsoring visas at this time.
For applicants residing in California, please click here to read SpyCloud's CCPA Notice.
For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.
U.S.-Based Benefits + Perks (for Full Time Employees):
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees):
Retirement Savings Plan with Employer Contribution
Emp
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible schedule
Additional Information
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further!
The Customer Success Director maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship and strategy management role focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle. Experience in driving key accounts and growing customer relationships is required.
Spycloud · Austin, TX