Reservations Agent ($500 Sign-On Bonus)

About the role

Provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Pay rate range: $23.69 - $25/hr. Receive a $250 bonus after 30 days of employment and an additional $250 after 120 days. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handles and processes reservation calls and inquiries. Communicates changes in reservations activity to the front desk and housekeeping departments when appropriate. Complete assigned duties (Gameplan) by deadlines given. Follows the Aspire call criteria while processing reservations at rates to achieve the greatest yield while maintaining knowledge of current room types, rate structures, and features. Meets or exceeds goals set forth including, but not limited to; call conversion ratio, reservation shops, call accuracy, abandoned calls etc. Records and prepares proper correspondence that reflect the style and brand of the property, regarding confirmations, deposit requests, cancellations, deposit refunds and emails. Able to multi-task. Be well versed with and adhere to company policies and events. Treat all guests and employees with respect, dignity and courtesy. Other duties may be assigned. Must be available to work between the hours of 7am to 5pm during weekdays and weekends OUTCOME This position plays an essential role in maximizing guest satisfaction, quality assurance and the financial success of the company. Employees in the position are expected to achieve desired results by monitoring and controlling the quality and accuracy of reservations sales and OTA's and assisting the Rooms Division Manager as needed. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE One to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in English and respond to questions from managers, clients, customers, members, guests, other employees, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this