Director, Strategy & Innovation

About the role

As a Director within the Strategy & Innovation organization, you will play a critical role in shaping the strategic direction of the USAA Federal Savings Bank and Member Value organization. You will partner with executive leadership to define long-term strategy, solve complex business challenges, and drive alignment across the enterprise. This role sits at the intersection of strategy and execution-combining internal consulting, external insights, and cross-functional leadership to deliver measurable business value. You will help identify growth opportunities, manage strategic risk, and ensure the organization is positioned to respond to evolving member needs and competitive dynamics. This position offers a flexible work environment requiring in-office presence four days per week. The role may be based in San Antonio, TX; Plano, TX; or Charlotte, NC. Relocation assistance is not available for this position.

Responsibilities