Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
Experience with multi-line phone system preferred.
Excellent verbal and written communication skills.
Ability to handle pressure situations while maintaining tact and diplomacy.
Ability to work independently yet operate as an integral part of a team.
Working knowledge of computers and basic software programs.
Pay Range:
$18.70 - $26.17
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Join Vancouver Clinic as a full-time Patient Service Specialist, providing excellent customer service over the telephone in a call center environment. In this role, you will schedule appointments for clinicians and ancillary services across all areas of the clinic, manage rescheduling needs due to provider changes and waitlists, perform initial phone triage following established protocols, verify and update patient demographic information, gather all necessary details prior to appointments, and provide clear directions to patients as needed.
Location: The Vancouver Innovation Center (18110 SE 34th Street - Vancouver, WA 98683)*
Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends!
Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan!
Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
Tvc · Vancouver, WA