Student Learning Adviser

Responsibilities

• Student Support and Wellbeing
• Provide proactive, person-centred support to students, including case management, referrals, and intervention for at-risk students.
• Participate in at-risk/intervention meetings in collaboration with Academic and Student Services teams.
• Serve as a member of the Students At Risk Committee.
• Provide individual consultations regarding academic performance and course advice, including College-led trigger reviews at mid-programme points to facilitate progression to the University (during term and non-term weeks).
• Refer students to the Student Counsellor/Wellbeing Officer and other core professional services as appropriate.
• Engagement and Experience Initiatives
• Support and contribute to programs, activities, and strategies that build student connection, belonging, and engagement.
• Support a range of student activities including: pre-arrival webinars, orientation, progression days, transition activities (administration), and scholarship opportunities.
• Contribute to strategies and projects that support student retention and progression.
• Events - coordinate and deliver progression events, including planning, logistics, and liaison with the University of Sydney to support smooth student transition and progression outcomes.
• Coordinate and manage the Employability Skills program for students, including but not limited to High Achievers.
• Run information sessions for all cohorts throughout their programs to ensure timely dissemination of information.
• Scholarships
• Coordinate scholarship processes and ensure eligible students receive timely, accurate support and communication.
• Support eligible students with scholarship applications and queries.
• Liaise with internal and external stakeholders to ensure timely communication and administration of scholarship processes.
• Progression and Academic Monitoring
• Monitor and report on student academic performance to support successful progression pathways.
• Support and monitor programs, resources, and services that promote academic success and enable students to meet desired learning outcomes.
• Report on student progress and outcomes to relevant committees.
• Maintain and update the Moodle site for Student Success to ensure students have access to current and relevant resources.
• Stakeholder Coordination
• Work collaboratively with academics, student services teams, and external partners to resolve student issues and support positive outcomes.
• Liaise with other College and Navitas colleagues through internal governance and UPA Communities of Practice on issues related to student academic progress and transition to College/University life.
• Maintain awareness of the regulatory environment as it relates to student support and ensure compliance with external and internal policy frameworks.
• Essential
• Bachelor (or higher) qualification in a relevant discipline (i.e. Education, English, Maths or IT) or equivalent practical experience in a related role within higher education or similar.
• Highly developed oral and written communication skills with a proven ability to consult and liaise with a wide range of people from a diverse range of backgrounds.
• Ability to work with minimal supervision, to manage conflicting priorities and to meet deadlines.
• Demonstrated ability to work effectively in a team environment and contribute to the development and delivery of strategies aimed at improving student learning outcomes.
• Commitment to providing quality customer service to students with a strong focus on accurate and timely advice.
• Competency using Microsoft 365, Excel and/or Google software, and a willingness and ability to quickly adapt to new computer systems/programs.
• Understanding of privacy, security and confidentiality as it relates to working with students and sensitive data and systems.
• Legal right to work in Australia.
• Ability to obtain and maintain a Working with Children Check.
• Desirable
• Recent experience in a higher education environment.
• Qualification or experience in working with students with English as a Second Language.
• Fluency in a language other than English.
• Knowledge of the Education Services for Overseas Students Act 2000 and National Code (2007).
• Work Health & Safety
• Conditions of Employment
• Rotating rosters may include early mornings, evenin

Benefits

Additional Information

Overview and Objectives of the Position The Student Learning Advisor works collaboratively with the Student Engagement and Success Manager, the Student Support and Experience, the Student and Academic Services and Academic teams at Taylors College to enable successful student progression to the University of Sydney.

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