Manager of Clinical Management IT Services

Responsibilities

• Take full ownership of the end-to-end IT service lifecycle for Clinical systems, from strategy and design through to operations, enhancements, and continuous improvement.
• Shape and maintain a 3-year Clinical IT service roadmap, covering demand, capacity, and budget planning in close partnership with Clinical Development and Clinical Operations.
• Ensure reliable, compliant, and high-performing IT service delivery that effectively supports global clinical trial execution.
• Lead and coordinate a blended delivery model, managing internal teams, nearshore/offshore resources, and external vendors to deliver high-quality outcomes.
• Assess and prioritise incoming Clinical demands, ensuring end-to-end delivery aligned with business priorities, timelines, and cost models.
• Oversee service monitoring, reporting, and control across financials, resources, compliance, and technical performance.
• Establish and enforce a robust service governance framework, including integrations, data flows, and system usage, in line with Galderma standards and regulatory requirements.
• Act as the central IT point of coordination across Architects, Security, Data, and Integration, supporting teams, ensuring alignment and dependency management across the Clinical ecosystem.
• Drive innovation and continuous improvement, identifying and leading initiatives around emerging trends such as decentralised trials, data standardisation, and AI/advanced analytics.
• Own vendor and contract management, including service level definition, performance oversight, and ongoing optimisation.
• Ensure systems remain validated and compliant with GxP, ICH, FDA, EMA, and other applicable regulations, proactively managing risk.
• Lead consolidation and simplification initiatives to build a scalable, structured, and predictable Clinical IT service delivery model.

Requirements

• Master's Degree in information management, computer systems, Life Sciences, or a related field.
• 10+ years of experience in IT service delivery and/or application management within IT Clinical Development or Clinical Operations in the pharmaceutical industry.
• Strong understanding of CTMS, eTMF, EDC, RTSM / IRT, eCOA / ePRO, Clinical Data Management and Analytics platforms
• Familiarity with leading Clinical platforms (e.g., Veeva Clinical Suite, Medidata, Oracle Health Sciences, IQVIA, ArisGlobal Clinical, etc.).
• Strong experience working with

Benefits

Additional Information

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Role: Manager of Clinical Management IT Services (Service Owner) Location: Krakow - 3 days/week onsite Based in our new IT hub at Unity Tower in Krakow, this is an exciting opportunity to join Galderma's growing IT presence in Poland as an IT Service Owner. Reporting to the IT R&D Director, you will lead the global IT Clinical domain, supporting Clinical Development and Clinical Operations. This is a strategic, high-impact role at the heart of R&D, responsible for managing and evolving the IT solutions that enable the successful execution of clinical trials worldwide. You will take end-to-end ownership of Clinical IT services, ensuring they are reliable, compliant, and aligned with business and regulatory requirements within a GxP-regulated environment. Driving the service roadmap and collaborating closely with cross-functional stakeholders, you will deliver operational excellence while continuously improving and optimizing the Clinical IT landscape to support patients, healthcare professionals, and clinical teams globally.

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