Payroll Director - Managed HR Services

About the role

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Position Summary The Payroll Director will serve as a senior leader within Managed HR Services, reporting to the Principal of MS HRS Payroll & HR. This individual will be responsible for overseeing payroll operations, leading a team of 10-15 professionals, driving revenue growth, and shaping the strategic direction of payroll services. The role requires deep functional payroll expertise, strong leadership in a remote environment, and the ability to build scalable systems, processes, and client solutions.

Responsibilities

• Leadership & Team Management
• Lead, develop, and manage a team of payroll associates, implementation specialists, and managers (10-15 team members)
• Establish clear performance expectations, accountability, and development plans
• Foster a high-performing, collaborative, and client-focused culture across a distributed team
• Provide leadership in managing remote teams effectively and efficiently
• Client Delivery & Operational Excellence
• Oversee end-to-end payroll service delivery, including processing, review / support, compliance, issue resolution, and client communication
• Ensure timely response and resolution of payroll issues, aligning with service expectations (e.g., rapid response for critical issues)
• Maintain high standards of payroll accuracy, compliance, and client satisfaction across all engagements
• Partner with implementation teams to ensure seamless onboarding, system configuration, and payroll transitions
• Systems, Implementation & Process Design
• Lead payroll system implementations, including configuration, data migration, testing, and go-live execution
• Design, build, and optimize scalable payroll processes and operational workflows
• Identify opportunities to streamline manual processes and improve efficiency through technology and automation
• Collaborate with internal and external technology partners (including ADP and Intuit) to optimize system performance and integrations
• Technology & Innovation
• Leverage payroll technologies, including ADP platforms (RUN and Workforce Now preferred), to deliver scalable client solutions
• Drive adoption of emerging tools, including AI-enabled capabilities, to improve payroll accuracy, efficiency, and insights
• Ensure alignment between payroll systems, HRIS platforms, and financial integrations
• Growth & Strategic Development
• Support and drive payroll revenue growth through client expansion, cross-sell opportunities, and service enhancements
• Identify and develop new market segments and client demographics for payroll services
• Contribute to go-to-market strategy, service offerings, and pricing approaches
• Partner with firm leadership on long-term strategy and scaling the payroll pract

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at bakertilly? Share your experience