Senior Operations Lead

External

Skipton · Skipton, UK

Full-timeOn-site3d ago

DocumentationExcelForecastingLeadershipPower BIProcess Improvement

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About the role

We are looking for a Senior Operations Lead to drive the day-to-day running and continuous improvement of our function. This is a high-impact, operational role focused on bringing structure, coordination and momentum to how the team operates. You will work closely with leadership and delivery teams to ensure priorities are clear, work is effectively coordinated, and key activities are executed with consistency and pace. You will play a central role in embedding strong operational rhythms, improving ways of working, and supporting delivery across the function, using data and insight to inform decisions where needed. This role is ideal for someone who enjoys being at the centre of operations-connecting teams, driving progress, and making things happen.

Responsibilities

Operational Leadership & Coordination

Own and drive the operational cadence of the function, ensuring priorities are clear, aligned and delivered effectively

Act as a central point of coordination across teams, bringing structure and visibility to key activities

Ensure work is tracked, progressed, and delivered with clear ownership and accountability

Identify gaps, blockers and risks, and take action to keep things moving

Operational Rhythm, Governance & Delivery

Lead the preparation and facilitation of weekly, monthly and quarterly operational forums

Create high-quality materials, track actions, and ensure clear outcomes and follow-through

Maintain key artefacts such as RAID logs, RACIs, and process documentation

Support governance, controls, and audit readiness activities

Process Improvement & Ways of Working

Identify inefficiencies and lead improvements to processes, tools and ways of working

Bring consistency and clarity to how work is managed and delivered across the function

Embed scalable, repeatable operational practices

Lead or coordinate improvement initiatives to enhance effectiveness and efficiency

Stakeholder Engagement & Facilitation

Facilitate workshops, meetings and operational discussions to drive clarity and decision-making

Work with stakeholders to structure problems, align priorities and agree actions

Build strong relationships across teams and functions

Deliver clear, concise communications to a range of audiences

Operational Insight & Reporting

Maintain and evolve reporting and dashboards that support operational decision-making

Review and interpret performance, capacity, and delivery trends

Ensure data is accurate, consistent and aligned to business needs

Use insight to highlight issues, inform decisions, and support planning

Financial & Workforce Operations

Support budget tracking, forecasting and cost oversight

Assist with resource planning, utilisation tracking and workforce reporting

Coordinate recruitment and onboarding activities as part of operational workflows

Senior Operations Lead

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